Help center

Quick answers to the questions travelers ask most.

How do I find my booking?
Go to My Trips and enter your airline booking reference and the email you used to book.
When is my booking confirmed?
When the airline confirms it. You'll then see your airline booking reference on your booking page.
What's included in the price?
The total shown before you pay includes the airline fare, taxes and our service fee. Baggage and change rules depend on the fare and are shown with each flight.
How can I pay?
With a credit or debit card. Payments are processed securely by our payment partners; we never store your full card number.
Can I change or cancel my flight?
It depends on your fare's rules. Email us with your airline booking reference and we'll tell you what's possible before making any change.
What if the airline doesn't confirm my booking?
We refund the full amount, including the service fee, to the card you used.
How do I check in?
On the airline's website or app, with your airline booking reference. Online check-in usually opens 24 to 48 hours before departure.
What documents do I need?
A valid passport and any visas your trip requires. Check the entry rules of every country on your trip.

More travel guides

Write to our team and include your airline booking reference if you have one.