Refund & Cancellation Policy
What happens to your money if a booking can't be completed, or if you cancel.
Last updated: November 2, 2026
If we can't confirm your booking
If the airline does not confirm your booking after you pay, we refund the full amount, including the service fee, to the card you used.
If you cancel
Cancellations follow the airline's fare rules. Some fares are non-refundable; others allow a refund or a travel credit, sometimes minus a fee charged by the airline.
Bloo Away service fee
Our service fee is non-refundable once your booking is confirmed, because the booking service has been provided. Any refund you are owed by the airline is passed on to you.
If the airline cancels or changes your flight
If the airline cancels your flight or changes it significantly, you may be entitled to another flight or a refund under the airline's rules. Contact us and we will help you with the airline.
How to request a change or refund
Email support@blooaway.com with your airline booking reference. We will tell you what your fare allows before making any change.
Refund timing
Refunds go back to the card you paid with. After a refund is processed, your bank may take several business days to show it.